Our Guarantee to You:

At Magnetico, we have complete confidence in the effectiveness of our product. When you purchase your Magnetico Sleep Pad you will receive a Six-Month Satisfaction Guarantee. You must use the pad for a minimum of five (5) months. If you are not satisfied with the results obtained during the six (6) month period, you may return your Sleep Pad for a refund. Authorization to return the pad must be obtained before the expiration of the six month period.

Terms & Conditions

• You must correctly follow the use, care and positioning instructions included. If you have questions, please call customer service (1.800.265.1119).
• Guarantee is valid for six (6) months only. The minimum five month requirement must be fulfilled.
• Return authorization must be obtained before the six months is completed.
• A return authorization number and shipping instructions must be obtained before shipping the Sleep Pad.
• Please include a letter outlining the reasons for returning the Sleep Pad.
• Return authorization number is valid for thirty-days. Sleep Pad must be shipped within this time frame.
• You are responsible for all return shipping costs. Magnetico will not accept COD shipments.
• Keep original shipping carton and protective plastic bag until after the six-month period to accommodate the return of the Sleep Pad if required. Magnetico is unable to provide replacement shipping material.
• Please allow 4-6 weeks to process and credit refunds. A 10% restocking charge will apply on all returned items.  Shipping is not refunded.
• Custom orders cannot be cancelled once we have started the manufacturing process
• Regular orders which have been cancelled after UPS has collected the package will not have their shipping costs refunded
• Orders which have been delivered cannot be cancelled, and must follow the Terms of the 6 Month Satisfaction Guarantee

Refunds will not be made without PRIOR authorization.