Return Policy
Our Guarantee to You:
At Magnetico, we have complete confidence in the effectiveness of our product. When you purchase your Magnetico Sleep Pad you will receive a Six-Month Satisfaction Guarantee. You must use the pad for a minimum of five (5) months. If you are not satisfied with the results obtained during the six (6) month period, you may return your Sleep Pad for a refund. Authorization to return the pad must be obtained before the expiration of the six month period.
Terms & Conditions
- You must correctly follow the use, care and positioning instructions included. If you have questions, please call customer service (1.800.265.1119).
- Guarantee is valid for six (6) months only. The minimum five month requirement must be fulfilled.
- Return authorization must be obtained before the six months is completed.
- A return authorization number and shipping instructions must be obtained before shipping the Sleep Pad.
- Please include a letter outlining the reasons for returning the Sleep Pad.
- Return authorization number is valid for thirty-days. Sleep Pad must be shipped within this time frame.
- You are responsible for all return shipping costs. Magnetico will not accept COD shipments.
- Keep original shipping carton and protective plastic bag until after the six-month period to accommodate the return of the Sleep Pad if required. Magnetico is unable to provide replacement shipping material.
- Please allow 4-6 weeks to process and credit refunds. A 10% restocking charge will apply on all returned items. Shipping is not refunded.
- Custom orders cannot be cancelled once we have started the manufacturing process
- Regular orders which have been cancelled after UPS has collected the package will not have their shipping costs refunded
- Orders which have been delivered cannot be cancelled, and must follow the Terms of the 6 Month Satisfaction Guarantee
Refunds will not be made without PRIOR authorization.
