Terms & Conditions

  • International shipping quotes includes UPS Expedited Air transportation & Insurance only. Recipient is responsible for paying all additional destination charges. These may include (but not limited to) duty, taxes, brokerage and any other charges added once the shipment leaves the Magnetico warehouse.
  • You must correctly follow the use, care and positioning instructions included. If you have questions, please call customer service (1.800.265.1119).
  • Guarantee is valid for six (6) months only. The minimum five month requirement must be fulfilled.
  • Return authorization must be obtained before the six months is completed.
  • A return authorization number and shipping instructions must be obtained before shipping the Sleep Pad.
  • Please include a letter outlining the reasons for returning the Sleep Pad.
  • Return authorization number is valid for thirty-days. Sleep Pad must be shipped within this time frame.
  • You are responsible for all return shipping costs. Magnetico will not accept COD shipments.
  • Keep original shipping carton and protective plastic bag until after the six-month period to accommodate the return of the Sleep Pad if required. Magnetico is unable to provide replacement shipping material.
  • Please allow 4-6 weeks to process and credit refunds. A 10% restocking charge will apply on all returned items.  Shipping is not refunded.

Refunds will not be made without PRIOR authorization.

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