Terms & Conditions
- You must correctly follow the use, care and positioning instructions included. If you have questions, please call customer service (1.800.265.1119).
- Guarantee is valid for six (6) months only. The minimum five month requirement must be fulfilled.
- Return authorization must be obtained before the six months is completed.
- A return authorization number and shipping instructions must be obtained before shipping the Sleep Pad.
- Please include a letter outlining the reasons for returning the Sleep Pad.
- Return authorization number is valid for thirty-days. Sleep Pad must be shipped within this time frame.
- You are responsible for all return shipping costs. Magnetico will not accept COD shipments.
- Keep original shipping carton and protective plastic bag until after the six-month period to accommodate the return of the Sleep Pad if required. Magnetico is unable to provide replacement shipping material.
- Please allow 4-6 weeks to process and credit refunds. A 10% restocking charge will apply on all returned items. Shipping is not refunded.